workflow
Your Patients, Any Time, Any Place
Service Request Workflow
From Doctor Order to Patient Service Delivery
Service Request Timeline
📱 Patient WhatsApp Message
Dr. —
🏥 Medical Service Recommended
Hello —, I’ve recommended — for your continued care.
📋 Service Details:
💰 Package Pricing:
Questions? Reply to this message or call us at 1800-XXX-XXXX
Message Components
🔹 Doctor Authorization
Shows this is a medical recommendation from the patient’s doctor—drives trust and urgency.
🔹 Service Explanation
Plain‑language summary of what will happen and why it’s beneficial.
🔹 Transparent Pricing
Clear breakdown that highlights the bundled savings.
🔹 Easy Payment
One‑tap secure payment link supporting major Indian methods.
📊 Response Rates
Message Open Rate96%
Payment Completion78%
Service Completion94%
👩⚕️ Nurse Mobile App Notification
Rijuven Nurse
10:32 AM
New Service Assignment
Payment confirmed – Ready for dispatch
📋 Service Details
Service ID: #RJ2024-1542
Package: Diabetes Management Panel
Priority: Routine (2-3 days)
Estimated Duration: 25 minutes
👤 Patient Information
Name: Rajesh Kumar
Age: 45
Phone: +91 98765‑43210
Address: 123 MG Road, Bangalore
🩺 Services Required
✓ Blood sample collection
✓ HbA1c test
✓ Kidney function tests
✓ Vital signs check
📝 Doctor's Notes
“Patient needs comprehensive diabetes monitoring. Please ensure proper fasting blood draw and check foot condition during visit.”
Nurse Assignment Process
🎯
Smart Matching
Assigned by location, skills, availability, and service needs.
📱
Real‑time Notification
Instant mobile alert with all service and patient details.
🗺️
Navigation Integration
Built‑in GPS to the patient location with optimal routing.
📋
Service Checklist
Digital checklist ensures every package component is completed.
⚡ Efficiency Metrics
Average Assignment Time12 minutes
Nurse Acceptance Rate89%
On‑time Service Rate94%